Shipping policy

Shipping & Returns

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📦 UK Shipping – It’s On Us (Usually)

Free standard shipping is available on most UK orders – no minimum spend.
Please note: during promotional periods or sales, shipping terms may vary and free shipping may not always apply.

Processing time: 2–4 business days
Delivery time: 2–5 business days after dispatch
Carrier: Royal Mail, DPD UK or other trusted couriers
Tracking: You will receive an email with tracking once your order ships

🌍 International Shipping

We ship worldwide.

Shipping costs are calculated at checkout based on your location and the size of your order.

Processing Time: 2–4 business days

Estimated Delivery: 5–15 working days (may vary by destination)

Shipping Method: Orders are sent via Royal Mail International and are transferred to your local postal or courier service for final delivery. Fully tracked shipping is included where available.

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, customs fees, or other charges imposed by your destination country. These charges are the sole responsibility of the recipient and are not included in the item price or shipping cost.

If customs charges are refused or a parcel is returned due to unpaid fees, any original shipping costs are non-refundable. Additional return shipping charges incurred may be deducted from any eligible refund.

Please note that delivery estimates are provided as a guide only. Delays caused by customs clearance, local postal services, weather, or other circumstances beyond our control may occasionally occur.

Returns & Refunds

All sales are final. Due to the nature of vintage and secondhand items, we do not accept returns, exchanges, or refunds for:

- Change of mind

- Sizing issues

- Accidental orders

Please read item descriptions carefully before purchasing.

Faulty Items

Your statutory rights are protected under the UK Consumer Rights Act 2015. If your item is faulty, you are entitled to a refund.

Damaged in Transit

If your item arrives damaged, please email hello@shopssv.co.uk within 3 days of delivery. Include:

- Your order number

- Clear photos of the item, packaging, and shipping label

We will review your claim and may offer a partial refund, full refund, or store credit where appropriate.

Items may need to be returned before any refund is issued. We are not responsible for damage caused after delivery.